# Privacy Policy | Backwater Valve Installation Toronto

URL: https://backwatervalveinstallationtoronto.ca/privacy-policy/

# Privacy Policy

Last updated: October 7, 2026

Backwater Valve Installation Toronto ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect through this website and during our backwater valve work, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## 1\. Information We Collect

We collect information you give us directly, including:

-   Your name, phone number and property address or neighbourhood
-   The type of installation or service you are asking about, and any message you send
-   Your confirmation that you are the homeowner or authorized property manager
-   Details needed for City of Toronto drain permits, inspections and Basement Flooding Protection Subsidy applications
-   Insurance claim and adjuster details, if you ask us to coordinate with your insurer
-   Payment information, processed by our payment providers

When you use our forms, we also record the page you submitted from so we know which service you were reading about. Our website may collect basic technical data such as browser type, device and pages visited through cookies and analytics tools.

## 2\. How We Use Your Information

-   To contact you and book your free in-home drain assessment
-   To quote, schedule and complete backwater valve installs, replacements, inspections and repairs
-   To apply for drain permits and book City of Toronto plumbing inspections on your behalf
-   To prepare and submit your Basement Flooding Protection Subsidy application
-   To produce invoices, test certificates and reports for you and, with your permission, your insurer
-   To answer your questions and honour our written workmanship warranty
-   To improve our website and services

## 3\. Information Sharing

We do not sell your personal information. We share it only when needed to do the work you asked for, or when required by law:

-   With the City of Toronto for drain permits, inspections and subsidy applications
-   With your insurance company or adjuster, when you ask us to coordinate a claim
-   With licensed subtrades, such as ECRA/ESA electricians on sump pump installs
-   With service providers who help us run our business, such as form handling, scheduling and payment processing
-   With authorities when required by law

## 4\. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect your information. We keep job records, including permits, test results and invoices, for as long as needed to support your warranty, subsidy claim, insurance needs and our legal and tax obligations.

## 5\. Your Rights

You can ask to:

-   See the personal information we hold about you
-   Correct information that is wrong
-   Have your information deleted, where we are not required to keep it
-   Stop receiving any marketing messages

## 6\. Cookies

Our website uses cookies and similar tools to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or to warn you when a cookie is being sent. Some parts of the site may not work as well without them.

## 7\. Contact Us

For privacy questions or requests, contact us:

-   Phone: 
    
    (416) 555-0199
    
    [tel:+14165550199 →](tel:+14165550199)
    
-   Message: 
    
    Send a Message
    
    [/contact/ →](/contact/)
    
-   Location: Toronto, ON